Frequently Asked Questions
Warranty
How long is your warranty?
- 2 years from date of purchase.
- As soon as any of our customer service representatives authorizes replacement, we will gladly send you a free replacement without waiting for you to send back the faulty item.
Orders
Can I change or cancel my order once it's been placed?
Yes, you can, depending on the situation:
- Assuming payment for your order is still being processed, you may contact us and request for cancellation.
- Even after payment, if the shipment is still being processed, you still have a chance to cancel
- As soon as the shipment is ready, it may be too late to cancel, especially if the tracking number is already up. However, you may still contact us to discuss return options.
Shipping
How long will it take for my order to arrive?
- For continental USA addresses, it may take 2 to 7 business days
- For other addresses, it may take 3 to 30 days
Please check our shipping policy for more details: www.newlinework.com/pages/shipping-policy
Support
How do I contact NewlineWork support if I have questions, concerns, warranty inquiries, or feedback?
- For immediate follow up, we recommend you either email us (support@newlinework.com) OR fill out the form at this link: www.newlinework.com/pages/contact
- You can also start a live chat session with us on our website: www.newlinework.com
- Calling our hotline is also an option: +1 (650) 353 7707
When can I reach you guys for help, or just general inquiries?
Rest assured that we operate round the clock, 24/7.
You contact us at any time of the day, and any day of the week.
No need to mindful of time difference.